FAQs

The Mystery Agency is a brand new collection of mystery puzzle experiences. You receive a package containing artefacts, documents and puzzles which you use examine and decipher to piece together the story and solve the mystery.
Due to international air and sea freight delays, our mysteries will now arrive from mid February 2021 – though arrival times of freights and the respective games varies. To stay up to date with the latest information, see our Shipping Updates page.
When your mystery is on its way, you will receive a Shipping Notification from Sunbury (our logistics company) or Transglobalexpress (our transportation company).
The contents of each mystery box is different but every box contains themed documents and physical objects, a series of 15-20 interconnected puzzles, tasks and challenges which must be solved in order to unravel the mystery.
In addition to the mystery itself, you will also need a device with access to the internet. Here you can get your first clue, enter the solution to the mystery, and receive hints if needed. We would recommend accessing this on a desktop device.
Yes. Our online HQ is where you’ll find your first clue and is also where you’ll enter the final solution, to see if you’ve solved the mystery.

When you’re ready to play, head to the online HQ on your device, then select your mystery and enter the password. The online HQ URL and password can be found on the inside of your box.
You can play on any desktop, tablet or mobile device – although we recommend accessing it on desktop for the optimal experience.
You can solve one of our mysteries on your own or with up to about 6 players solved in order to unravel the mystery.
Between 60 and 90 mins.
Our mysteries contain small parts and the storylines of some contain some spooky content so we recommend them for those aged 14+.
Yes, we ship worldwide. Once you’ve selected your mystery, the shipping options are displayed. Scroll to find your country and the price will be shown.
Shipping is not included – once you’ve selected your mystery, the shipping options are displayed. Scroll to find your country and the price will be shown.
Yes! All our games come with fully resettable instructions – so once you’ve solved it, you can share the fun with your friends and family.
If you order a bundle from The Mystery Agency you will receive one of each mystery (The Balthazar Stone, The Ghost in the Attic and The Vanishing Gambler) and all 3 mysteries must be delivered to the same address.
However, the mysteries may arrive at different times due to factors out of our control.
A gift card is a monetary value that the recipient can redeem at a date convenient to them and can be used as part or full payment towards any of our mysteries.
A gift voucher is for a specific mystery of your choosing that you select when you order, please ensure the shipping address is the recipient of the mystery.
Please select the product you wish to purchase by pressing ORDER NOW , there is no need for you to complete the recipient name and email.
Once you are happy with your basket press PROCEED TO CHECKOUT , on this page you will have the option to add a COUPON CODE , please enter the code on your gift card here and the financial value of your gift card will be deducted from the order.
You do not need to do anything, you will be sent the mystery / mysteries as soon as they are available.
Please email info@themysteryagency.com with your order information and one of the team will respond to you within 48 hours.
To solve your mystery, you’ll need to access our online HQ to begin the experience.

When you’re ready to play, head to the online HQ on your device, then select your mystery and enter the password. The online HQ URL and password can be found on the inside of your box.

Decide whether you want to play in your own time or against the clock, then hit ‘start’ and click on the envelope labelled ‘First Clue’.
Don’t worry! Our online HQ has a Hints folder, where you can access clues or see the answer you need to progress next.

On desktop and tablets, this folder can be found on the right side of the desk – please note, you may need to resize your browser to view it.
On desktop and tablets, this folder can be found on the right side of the desk – please note, you may need to resize your browser to view it.
First make sure that you’ve got the correct answer – you can check it in the Hints folder if you need to. Then refresh the page and, if needed, clear your cache: Google Chrome, Safari for Apple Devices, and Firefox.

If you’re trying to enter a password online, make sure to refresh and try it with and without capital letters.

If you continue to experience any issues, please message us on info@themysteryagency.com and one of the team will respond as soon as possible.