Shipping Updates

Latest Update: 20 December 2021

Shipping from our UK warehouse has commenced on existing orders – thank you for your patience. We are fulfilling orders in the order in which they were placed – you will receive a notification when it is on its way, so please check your Spam folder.  

Update: 16 December 2021

Our deliveries have arrived now in the UK – this is unfortunately much later than we were hoped, following a delay in international freight shipments beyond our control.

They are currently clearing customs and are scheduled to arrive into our warehouse on 21 December. Shipping will then commence immediately, so while some may arrive in time for Christmas Day – we unfortunately cannot guarantee that they all will.

We are so sorry for any inconvenience caused and be assured we are doing all we can to get orders out as fast as possible.

We are fulfilling orders in the order in which they were placed – you will receive a notification when it is on its way, so please check your Spam folder.  

Thanks so much for your patience – we can’t wait for you to get solving.

Update: 27 October 2021

As previously outlined on this page, we had hoped to be sending out orders again from this week and throughout November to our agents. 

Unfortunately, like so many businesses we have been affected by the limited availability of space on container ships so our shipment was delayed. However, we are now pleased to confirm that the mysteries are on their way here and expected to arrive in the UK at the start of December.

We will endeavour to then get your order to you as soon as possible but there will be a short delay to allow time for customs clearance.

We do apologise for the delay and thank you for your patience. 

Update: 16 July 2021

If you’re an international bundle holder and are yet to receive your mysteries, we will be updating you early next week via email on their shipping status. Thanks for your patience and support.

Update: 22 June 2021

International Bundles: Thanks for your continued patience and support throughout our first year of The Mystery Agency. We wanted to update you on the latest news from our warehouse.

The manufacturer did not package all units securely, which led to some units being damaged in transit. Therefore we have made the difficult decision to delay shipping very briefly, while we repackage all international bundles. 

This includes checking all boxes, replacing any broken elements, and repackaging them with additional safety measures.

All international bundles will now ship from mid June.

We are so sorry for the further delay, but we believe that is preferable to the risk of delivering you a broken unit/s.

Update: 1 June 2021

Our delivery company has now commenced sending out The Ghost in the Attic to our Kickstarter backers. Shipment of all website orders of this individual game will begin later this week.

Thank you again for your continue patience and support – we are so excited for you to experience this new mystery.

Update: 18/04/2021

The Vanishing Gambler started to ship to UK addresses on Wednesday, with arrivals starting from today. Individual international orders are being dispatched from the warehouse later this week.

The Balthazar Stone has now shipped to all UK orders placed before 17 March. International orders of this individual game have been arriving over the last fortnight – as noted in our email on 24 February, international bundle orders will all ship and arrive together from May.

The Ghost in the Attic is due to dock in the next fortnight, with deliveries commencing from mid May onwards.

Update: 18/04/2021

The Vanishing Gambler has now arrived at our UK warehouse – with shipping commencing later this week.

UK and international orders of The Balthazar Stone box continue, for those individual orders placed before 17 March.

Thanks for your patience and happy solving!

Update: 03/04/2021

The Balthazar Stone: All quality control checks were completed as scheduled. Due to the Bank Holiday and restrictions on delivery slots around this time, they will start arriving from Wednesday 7 April onwards – to customers who ordered before 2.00pm on 17 March, international customers, and those awaiting replacements.

Thanks for your support, patience and understanding – and we can’t for you all to open your boxes.

Update: 26/03/2021

The Balthazar Stone: The majority of orders have now arrived to customers in the UK. However, following some reports of damages to the mystery during transit last week – we have paused shipment briefly to investigate.

The team is now checking each box individually in the UK warehouse, for quality control and to ensure no further boxes arrive broken. We have also been raising this with our supplier and have already implemented improvements as a result.

This process is due to finish this week, with the mysteries aiming to be shipped from early next week. All affected UK and international orders should receive a tracking notification when it’s on its way.

Thank you again for your patience and understanding.

Update: 17/03/2021

The Balthazar Stone: this is currently being delivered to UK addresses, with international deliveries commencing from this week. Any orders placed after 2.00pm on 17 March via this website are now on pre-order, as our current supplies have sold out – with estimated delivery in June.

The Vanishing Gambler: unfortunately, the freight containing this mystery did not dock last week as expected. We now hope for it to arrive in the next fortnight, with deliveries commencing in April.

The Ghost in the Attic: Production of The Ghost in the Attic mystery has now been completed. The estimated arrival of these boxes and freight in the UK is May.

Thank you again for your continued patience and understanding in light of these delays, due to COVID and pressures on international shipping.

Update: 12/03/2021

The Balthazar Stone boxes arrived in the UK as planned earlier this week. Shipping and delivery of this mystery will commence as scheduled from the end of this week onwards.

Update: 22/02/2021

As per our last update our boxes are now on their way – though arrival times of freights and the respective games varies.

The individual mysteries will be arriving at different times in the UK due to separate shipping arrangements that were beyond our control. Once again, we thank you for bearing with us and for all your support.

The latest update by game is:

The Balthazar Stone – The boxes were set to start arriving from w/c 22nd February. Unfortunately, we have now been informed that the ship containing these has changed route and will now dock around 8th March. This means that deliveries will now commence from the end of that week.

The Vanishing Gambler – While these were loaded onto the freight at the same time as The Balthazar Stone, these were held at port for an additional 2 weeks (due to the ongoing shipping crisis). Therefore deliveries are expected to be from w/c 15th March.

Ghost in the Attic – Due to a delay in production these are now being shipped in February, at this stage we don’t have a definite date but we hope that the latest they will be delivered is end of March.

The Mystery Bundle – Due to the individual mysteries arriving in the UK at different times, the mysteries will be sent individually to UK customers as soon as they can be. The first of which will be The Balthazar Stone from the end of w/c 8th March.

Update: 20/01/2021

We can confirm that the sea freight containing our boxes has now left and is on its way. Your mysteries are estimated to now arrive on your doorsteps from mid-February.

Update: 11/01/21

Following the continued international pressures and reduction on air and sea freights over Christmas due to COVID – we must share with you all that our boxes are still awaiting shipment from overseas. We have been assured that our boxes will be shipped in the next available container – which is estimated to be the end of this week.

Our boxes have now been waiting at a port for over two months, with no available containers to bring them across. We have explored shipping them by air and alternate freight options at our own expense. However all forms of delivery of this nature are experiencing severe delays, a situation which a number of our friends likewise find themselves in:

We are as disappointed and frustrated as you. We apologise for any inconvenience this may cause and would like to thank all of you for your continued patience and understanding. The lack of containers does mean another brief delay in delivery to all of you, with your mysteries now estimated to arrive on your doorsteps from mid-February.

We thank you again for all your support, from those original Kickstarter backers to our newest recruits and accomplices. Stay tuned for more news and we will let you know when they have made it onto the freight.